Legal information
Privacy Policy
Last updated: September 2026
Gold Coast City Solicitors (ABN to be confirmed) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What personal information we collect
We may collect personal information including your name, postal address, email address, telephone number, and details about your legal matter. We collect this information when you contact us by phone, email or through our website enquiry form, or when you engage us to provide legal services.
How we use your personal information
We use your personal information to provide legal services to you, to respond to your enquiries, to comply with our legal and professional obligations, and to manage our relationship with you. We do not use your personal information for direct marketing without your consent.
Disclosure of personal information
We may disclose your personal information to third parties where necessary to provide legal services, including barristers, expert witnesses, courts and tribunals, government agencies, and other parties involved in your matter. We may also disclose information where required or authorised by law. We do not sell or trade your personal information to third parties.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Your information is stored securely in our practice management systems. We retain personal information for as long as required by law or our professional obligations.
Access and correction
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We will respond within a reasonable time.
Cookies and website analytics
Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.
Complaints
If you believe we have breached the Australian Privacy Principles, you may make a complaint by contacting us in writing. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact us
For privacy enquiries, please contact Gold Coast City Solicitors at 33 George Street, Southport QLD 4215, by telephone on (07) 5592 6999, or by email at [email protected].
See also: Terms of Use and Legal Disclaimer.